Refund Policy

Because Atelier Lorelai pieces are handmade in limited quantities and many are personalized specifically for each customer, all sales are final. We do not accept returns, exchanges or refund requests for reasons including a change of mind, incorrect personalization submitted by the customer, or variations inherent to handmade work.

Please review all product details, measurements, colors, names, initials and monogram order carefully before completing your purchase.

Personalized and Made-to-Order Items

Personalized and made-to-order items cannot be returned or exchanged.

Atelier Lorelai creates each personalized piece according to the information entered at checkout. We are not responsible for errors in spelling, initials, monogram order, color selections or other details provided by the customer.

Cancellations & Order Changes

Because each item is handmade to order, orders cannot be canceled, changed, or modified after checkout. Please review personalization, quantities, shipping address, and item selections carefully before placing your order.

Damaged or Incorrect Items

Please contact us within three calendar days of delivery if an item arrives damaged, differs from what you ordered, or contains an error made by Atelier Lorelai. Include your order number, a description of the issue and clear photographs. Keep the item and original packaging while the issue is reviewed.

When an item is confirmed to be damaged, incorrect or made with an Atelier Lorelai personalization error, we will determine the appropriate resolution, which may include repair, replacement or refund.

Contact

Atelier Lorelai
A DBA of Jamie Ann Johnson Holdings LLC
Owner: Jamie Ann Johnson
18720 Johns Ln
Roland, AR 72135, United States
Phone: 501-613-6992
Email: hello@atelierlorelai.com