Shipping Policy

Each Atelier Lorelai order is carefully made, inspected and packaged in our Arkansas studio. Please review the following information before placing your order.

Processing Times

Many Atelier Lorelai pieces are handmade and personalized to order. Current production times are listed on each product page and may vary by item or season.

Production time is the time required to create and prepare your order. It does not include shipping transit time.

Orders containing multiple items will generally ship together once the complete order is ready.

Domestic Shipping

Atelier Lorelai currently ships within the United States only. We do not offer international shipping at this time.

Shipping Method

USPS Priority Mail is our standard shipping method. Shipping charges are calculated at checkout unless a free-shipping promotion applies.

Once your order ships, you will receive a confirmation email with tracking information. USPS delivery estimates are provided by the carrier and are not guaranteed.

Shipping Addresses

Please review your shipping address carefully before completing your purchase. Atelier Lorelai is not responsible for packages shipped to an address entered incorrectly at checkout.

Address changes may be requested before shipment, but we cannot guarantee that an order can be updated once production or fulfillment has begun.

Tracking and Delivery

Customers are responsible for monitoring the tracking information provided after shipment.

When USPS tracking shows a package as delivered, please first check with household members, neighbors and your local post office if the package cannot be located. USPS may occasionally mark a package as delivered shortly before it arrives.

Delayed or Lost Packages

Once an order has been accepted by USPS, delivery is handled by the carrier. Weather, holidays and other carrier-related circumstances may affect delivery times.

Please contact us if tracking has not updated for an extended period or the package appears to be lost. We will assist with the information needed to begin a USPS inquiry or claim when applicable.

Damaged Orders

Every order is carefully inspected and packaged before leaving our studio. If your order arrives damaged, please contact us within three days of delivery at hello@atelierlorelai.com.

Please include:

• Your order number
• A description of the damage
• Photographs of the item
• Photographs of the shipping box and packaging

Please retain all original packaging while the issue is reviewed.

Personalized and Handmade Orders

Because Atelier Lorelai pieces are handmade and many are personalized specifically for each customer, orders are final sale.

Please carefully review all names, initials, monogram order, colors and shipping information before completing your purchase.

Questions may be directed to hello@atelierlorelai.co