Refund Policy

Effective Date: February 25, 2026

Atelier Lorelai is a design studio operating as a DBA of Jamie Ann Johnson Holdings.

Due to the handmade, limited-production, and often personalized nature of our goods, all purchases are final.

All Sales Final

Atelier Lorelai does not accept:

This applies to all items, including non-personalized pieces, as each item is produced in small-batch or made-to-order runs.

Items that are customized or personalized are created specifically for the purchaser and cannot be resold.

As such:

All custom and personalized orders are final sale and are not eligible for return, exchange, or refund.

Orders ship via USPS Priority Mail unless otherwise requested.

Once an order has been shipped, Atelier Lorelai is not responsible for:

Shipping timelines provided by USPS are estimates and are not guaranteed.

Customers are responsible for providing accurate shipping information at checkout.

Atelier Lorelai is not responsible for orders shipped to an incorrect address provided by the customer.

If an item arrives damaged due to a production defect, customers must contact us within 3 days of delivery at:

Include:

Atelier Lorelai will review the issue and determine an appropriate resolution if applicable.

By placing an order with Atelier Lorelai, you acknowledge and agree to this Refund Policy.